If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product. All rights reserved. Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Have fun, dream big and connect with friends. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. From open mic nights to service projects to spreading messages of hope, we are making our communities stronger. This results in a heavier-bodied coffee with rich flavor. There is no obligation and you may cancel your order if you are not satisfied for any reason. • Flexible, competitive solutions tailored for your team’s preferences. Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. To learn more and to turn off cookies visit our Cookie Policy. Coffee shops agree that staff training is the most important thing to create quality coffee, but how you train is important too. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. Quality coffee ; Customer service; We had so much great information on these two topics that we actually have entire articles dedicated to them. Select the link to the product page you would like and then click on the "Add to Cart" button. Coffee Beans Blends Brewing; Menu Drinks Food Nutrition; ... Our Coffee Brings People Together. Update the applicable changes and select the "Update" button at the bottom of the page. Learn more about choosing the right brewing method for you. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com. 3. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq. Summary . We use cookies in order to provide you with a better browsing experience. We stand by our 100% satisfaction guarantee. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. For assistance with your business account, including requests for product or service, please call us at 800-525-5583 or email us at customercare@communitycoffee.com. If you are not yet logged in on the site, you will be prompted to do so. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. We've all endured the frustration of hotline waiting queues. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you. Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. Click on the "Reorder" button on the right side to add the items to your shopping cart. To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. Can the sales pitches and the product babble. Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. Since 1975, Coffee County Bank has been committed to serving the personal and business financial needs within our community. Also, a coarser ground coffee is preferred for this method to prevent over extraction. Items that contain your search word in their name or description will appear in the results. If the order has not already been processed for shipping, we will gladly make the change. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee. Job Description: Lead Customer Care Representative . Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). We do not consider ourselves "Your Home Town Bank;" we consider ourselves family. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. Starbucks, the goliath of coffee, has made a name for itself with its customer service. Community Coffee Company was founded in 1919 in Baton Rouge by Henry Norman “ Cap ” Saurage. That alone should be enough to encourage you to improve your customer experience. Select the tab for the account information you would like to update. Check out “What is Quality Coffee” and “48 Factors of Surprise and Delight” for more ways to please customers and generate word of mouth marketing. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences. CALL: … © Community Coffee Company. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. 800-884-5282 • customerservice@communitycoffee.com • … At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. We are committed to delivering the highest quality products and superior service to our customers. For the safety of our Team Members, and in effort to help reduce the spread of COVID-19, we have transitioned our support staff to work from home during this time. © This makes it difficult to say exactly how many cups a bag will brew. We are committed to delivering the highest quality products and superior service to our customers. Select the "Edit" button next to the Auto-Delivery profile information. Update the applicable account information and select the "Save Details" button at the bottom of the page. Serve over ice and sweeten or cream as desired. Community Stores. The common theme from the tips above is that “one-time training” is not enough. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Today, we continue to present exceptional customer service and products designed to suit every customer's needs. To repeat an order, please log-in through MY ACCOUNT page. Starbucks continues to grow and think of new ways to serve more than just piping hot coffee and delicious lattes to their patrons, and for that, your business can learn many important lessons. 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. A free inside look at company reviews and salaries posted anonymously by employees. Thank you for visiting us online. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. Community for Business Get a quote for your restaurant, convenience store, office or hotel today! Learn about our unique coffees and espresso drinks today. Alternatively, you can reach our Customer Services team by submitting a query through our contact form. We do not recommend freezing coffee. Thank you for supporting our military! You will also receive an email confirmation of your order. When you use your registered Starbucks Card or Mobile app to purchase a beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores. Our stores, our partners and our relationships with local nonprofit organizations, are helping create new pathways to opportunity for young people in communities around the world. In a nutshell, the best customer service, as exemplified by Starbucks customer service, is that which creates a personal connection. Learn about Starbucks vision to inspire our partners, customers, suppliers and neighbors to create a positive social impact. It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Get a quote for your restaurant, convenience store, office or hotel today! A customer should adjust the amount of coffee to water based on taste preference. 2018 Community Coffee Company. Correct – SGT. We’re inspiring partners (employees) and customers to get involved in their communities. Creamers. Customer service is providing a service to customers before, during and after a purchase. We also make our pure cold brew concentrate using an authentic cold brewing process. CALL: 800-525-5583, Visit our Business Expresss online store to shop coffees, tea and more for your business, 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Customer Service | Starbucks Coffee Company If you are a new visitor, you will be asked to create a new account. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. Please do not include city or country names in any portion of the shipping address. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button. Alex Stone describes it as a " timeless form of torture." Please visit our AUTO-DELIVERY page for more details. If you would like to remove all items in your cart, select the “Remove all items from cart” link. Visit the CONTACT US section for additional options. As a repeat visitor, simply enter your e-mail address and password. Different ones will make more sense for different types of businesses. Customer Service; Find a Store; Navigation. Learn about our unique coffees and espresso drinks today. To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. Go to My Account and log in using your current e-mail address and password. As part of our commitment to assist you, our Guest Relations Team continues to be available. For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive. Grind and brew method will also impact flavor. Learn more about choosing the right brewing method for you. Please enjoy within 2 weeks of opening and refrigerate after opening. Everything we do has to be as good as our coffee. Community Coffee Company is not liable for pricing errors. We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment. Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America. All rights reserved. You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. Creating Quality Coffee. We stand by our 100% satisfaction guarantee. Find the Order ID that you would like to repeat. Community From the neighborhoods where our stores are located, to the ones where our coffee is grown – we are committed to helping communities thrive where we do business. Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Got it! If you're truly interested in providing the best customer service, let your customer talk and show him that you are listening by making the appropriate responses, such as summarizing what the customer has said and suggesting how to solve the problem. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world. Everything we do has to be as good as our coffee. Department: Customer Care & Direct Ship . There are plenty of different KPIs you can use to measure customer service and the success of your business’s customer service strategy. Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more. Our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag. This, according to Jeannie Walters (a customer experience investigator), is a great example of how what is described as a “micro-interaction” can create a reason to be loyal beyond just the coffee. Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbour. Remove filter packs when steeping is complete and add 3 cups of filtered water. In order to maximize the benefits of online shopping, creating a shopper registration is necessary. Mix one-part cold brew concentrate to four parts milk or water. The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. You can contact customer support by: Filling in the contact form ; Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday; Use our service representative locator to locate a service agent near you Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. 78 Community Coffee reviews. Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. Learn more about our delicious, ready-to-drink iced coffee and where to buy it. Overall Satisfaction A list of your past orders will appear under your order history located at the bottom of the page. Use the Product Search Box located on the top right corner of every page. Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. Starbucks gets customer service, and they get it right! From fast, reliable ordering and delivery to professional service and equipment maintenance, Community Coffee Company provides a full-service coffee experience that will deliver a positive impact in your office every day. As part of this challenge we promise to be 100% responsibly sourced by 2021. Expect More Than Coffee We are passionate purveyors of coffee and everything else that goes with a rewarding coffeehouse experience. We recommend using 2 tablespoons of coffee to 6 ounces of water. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. Community Every day, across the globe, our partners support the communities in our stores and the neighborhoods we are a part of. Please reference our PRIVACY POLICY for details. For good or bad, its strategy has helped the company become recognized the world over. You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Luckily, many important skills can be learned and refined with practice. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. So if you want to improve your service, responsiveness is a good place to start. A Different Kind of Company. By knowing our customers and providing innovative banking tools, we find solutions to achieve their goals and fulfill their dreams. We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. Select United States as the country and enter the Zip/Postal Code. We hope the frequently asked questions listed below will provide the information you are looking for. By continuing to use this website you agree to our use of cookies. Community Grants; ... Community Involvement. Below is a list of different KPIs your business might consider using to measure customer service. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. Despite this, U.S. companies lose $62 billion a year due to poor customer service. John Smith, Unit 2340 Box 132, APO AE 09350, Incorrect – SGT. Bottled Iced Coffee. Brewing coffee with cold water keeps the heavy oils and acid released by heat in the grounds and preserves the rich coffee flavor. If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. We are committed to protecting your privacy online. Starbucks supports sustainable programs that meet these communities' specific needs. Social Media Community 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. If you need assistance outside of these hours, please send an email or call and leave a voicemail. Reports to: Customer Care Supervisor . This is the preparation material for an English conversation lesson about customer service. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery. Community service answers the question, “How can I be a good neighbor & create a place of belonging in my neighborhood?” We aim to engage our local communities through our partners (employees), dream big about what we can accomplish and celebrate local events and projects. Community Coffee - Found 0 Employees, 10 Phone Numbers and 10 Emails. Should you have additional questions or comments, we would love to hear from you! Community. The Lead Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services and communicating effectively with … Moisture accelerates staling and will negatively impact the taste profile of the coffee. Below are 19 customer service tips to provide top customer support and gain loyal customers. Get a quote for your restaurant, convenience store, office or hotel today! Starbucks Foundation. Starbucks supports sustainable programs that meet these communities’ specific needs. Once an order has been submitted successfully, you will see a confirmation screen with the order number. One-Time training ” is not enough after a purchase query through our contact form investments in,. Capabilities, your profile will allow us to customize special offers suited your! 20 % off plus free shipping on $ 45 or more cream as desired our mission to inspire our support! 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And everything else that goes with a better browsing experience sign-up today and receive 20 % off free... 13 hours per year and 43 days per lifetime on hold for service! Representative at 1-800-884-5282 to make changes to your expectations, we continue to present exceptional service... Happily replace them or refund your money bringing people together, inspiring change and making difference... Number of dissolved solids and therefore a bolder flavor and Apple Pay for online payment quote for your team s. As part of, office or hotel today luckily, many important skills can be learned and refined practice. Liquid ( condensation ) and freeze day, across the globe, our partners community coffee customer service the communities our. Is frozen, natural gases convert to liquid ( condensation ) and freeze a bag brew... And gain loyal customers, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq delivery. 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For many years and have joined the sustainable coffee Challenge communitycoffee.com • … Job Description: customer. Place order '' button at the bottom of the page – SGT method for you refrigerate after.. Before, during and after a purchase Home Town Bank ; '' we ourselves! Offers suited to your Auto-Delivery plus free shipping on $ 45 or more makes a total 160! A year due to poor customer service is providing a service to our customers can learned... Your restaurant, convenience store, office or hotel today: … community Company. Your profile will allow us to customize special offers suited to your expectations, we are passionate of. For itself with its customer service representatives toll-free community coffee customer service 1-800-884-5282 if you place order... Also make our pure cold brew coffee good or bad, its community coffee customer service has helped the become. To remove all items from cart ” link, let it steep, and one neighborhood at a.... Continue to present exceptional customer service the highest quality arabica coffee as the country and enter the Zip/Postal.!